Returns Policy

Prior to the despatching of your order, you may cancel at any time by emailing info@craftedglass.co.uk. We will refund your PayPal account / debit / credit card in full.

We are confident you will be happy with your purchase, but should you want to return any item/s bought from us, we will gladly offer you an exchange or refund excluding any postage providing that the item/s are:

  • Returned to us in a fully re-saleable condition and in their original packaging.
  • Returned within 7 working days from receipt of delivery.
  • Notice has been given in writing stating, reason for return, order reference and description, prior to returning item.

Customers are responsible for the payment of any postage incurred for the return of the item, unless there has been an error on our part or the item is faulty.

Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a trackable method such as Royal Mail recorded delivery.

We must be notified of any returns prior to returning any products. Products should be sent to this address:

Crafted Glass, 4 Erskine Crescent, Airdrie, North Lanarkshire, ML6 9HT.